Clinic Day Workflow Guide
Here’s how each patient visit flows, from welcome to check-out. You can read this before you apply or sign in. TangerineMed provides all medical care, records, and payment; church volunteers help with hospitality and wayfinding.
Do not submit medical information.
1. Welcome and wayfinding
Greeters, parking & wayfinding- Greet every guest warmly and offer help in English or Spanish.
- Point the way to clinic check-in, restrooms, and the waiting area.
- Offer a seat, water, and help for anyone using a wheelchair or walker.
- If someone looks seriously unwell, alert the clinical lead right away and call 911 if needed.
You might say: “Welcome! Everyone is welcome here. Let me walk you to check-in.”
2. Check-in
Check-in & registration help- Ask for the patient’s name and whether they have an appointment.
- Find them on TangerineMed’s appointment roster, or help walk-ins book with TangerineMed if slots are open.
- Hand over TangerineMed’s own registration, consent, and privacy forms. The patient fills them in privately.
- Give the completed forms directly to TangerineMed staff.
Don’t
- • Do not read, copy, photograph, or write down health details from any form.
- • Do not ask why someone is visiting. TangerineMed handles that privately.
3. Member or nonmember?
Check-in & registration help- Church members with a verified code: remind them to give their personal BCCC code to TangerineMed staff. TangerineMed checks it.
- Members without a code yet: they can still be seen at community pricing, or submit a verification request at /verify for future visits.
- Neighbors and guests: welcome them warmly. Community pricing starts at $39.99.
Don’t
- • Never ask someone to prove church attendance at the door, and never treat nonmembers differently.
You might say: “Whether or not you attend Bear Creek, you’re welcome. TangerineMed’s team will walk you through your options.”
4. Payment questions
Check-in help; TangerineMed handles payment- Direct all payment, insurance, and pricing questions to TangerineMed staff.
- Let guests know TangerineMed’s team will walk them through benefits and payment options (cash or card at community pricing, or insurance where accepted).
Don’t
- • Volunteers never take money, card numbers, or insurance cards.
- • Do not promise what a visit will cost or what insurance covers.
5. Vitals and the visit
Licensed clinical volunteers credentialed by TangerineMed only- Only TangerineMed staff or clinical volunteers credentialed by TangerineMed take vitals (blood pressure, temperature, pulse, oxygen, weight).
- Vitals are recorded only in TangerineMed’s own systems, under their procedures, in a private space.
- Non-clinical volunteers: escort the patient to the private room when called, then step out.
- Spanish interpreters: interpret only when TangerineMed asks, and keep everything heard confidential.
Don’t
- • Never enter vitals or any health information into this church website, paper notes, or personal phones.
6. Check-out
Check-in help, greeters, hospitality- TangerineMed gives the visit summary, prescriptions, referrals, and follow-up instructions.
- Offer the clinic-hours handout (first and third Fridays) and TangerineMed’s contact card.
- Thank them for coming and help them to the exit or parking.
- Clean and reset the waiting area. TangerineMed cleans clinical rooms.
7. Other situations
All volunteers- Emergency: call 911 first, alert the clinical lead, then the church contact. Know where the AED is.
- Upset or confused guest: stay calm, listen, and bring a church staff lead.
- Children: follow church child-protection rules and the two-adult rule. Children stay with a parent or guardian.
- Questions about a code, verification, or this website: refer them to church staff.
- Lost item or concern: report it to the church staff lead before you leave.
Emergency disclaimer
This program is not for emergencies. If you have chest pain, severe shortness of breath, signs of stroke, severe allergic reaction, uncontrolled bleeding, suicidal thoughts, or any life-threatening condition, call 911 or go to the nearest emergency room.